Privacy Policy – reebet

01 Introduction

This Privacy Policy ("Policy") applies to all users of the reebet platform, accessible at reebet.app and any associated mobile-optimized interfaces. It describes how reebet ("we," "us," "our") collects, uses, discloses, and protects personal information provided by players ("you," "your") in the course of using our online gaming services.

By creating a reebet account, depositing funds, or participating in any game or promotion, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Policy should be read in conjunction with our Terms & Conditions, which govern your use of the reebet platform. In the event of any conflict between this Policy and the Terms & Conditions, the Terms & Conditions shall prevail to the extent of the inconsistency.

02 Data Controller

reebet is the data controller responsible for the personal information you provide when using the reebet platform. As data controller, reebet determines the purposes and means of processing your personal data and is responsible for ensuring compliance with applicable data protection laws in the Philippines.

For any questions or concerns regarding the processing of your personal data, or to exercise your data protection rights, please contact our Data Protection Officer at [email protected].

03 Information We Collect

reebet collects several categories of personal information to provide, maintain, and improve our services. The types of data we collect include:

Account Registration Data: When you create a reebet account, we collect your full name, date of birth, email address, mobile phone number, residential address, and chosen username and password. This information is necessary to establish your account and verify your eligibility to use the platform.

Identity Verification Data: To comply with Philippine gaming regulations and anti-money laundering requirements, we may request copies of government-issued identification documents (e.g., Philippine passport, SSS ID, PhilSys ID, driver's license), proof of address (e.g., utility bill, bank statement), and proof of payment method ownership. This data is collected during the Know Your Customer (KYC) verification process.

Financial and Transaction Data: We collect information related to your deposits, withdrawals, wagers, winnings, and bonus activity. This includes payment method details (e.g., GCash account number, bank account details), transaction amounts, transaction dates and times, and payment provider transaction IDs. We do not store full credit card numbers or CVV codes.

Gameplay and Usage Data: We automatically collect information about your interactions with the reebet platform, including games played, bet amounts, game outcomes, session duration, login times, IP address, device type, operating system, browser type, and referring URLs. This data helps us understand player behavior, improve our services, and detect fraudulent activity.

Communications Data: When you contact reebet customer support via live chat, email, or any other channel, we collect and store the content of your communications, including any attachments or screenshots you provide. This data is used to respond to your inquiries and improve our support services.

Marketing and Preference Data: If you opt in to receive promotional communications from reebet, we collect your marketing preferences and track your engagement with our emails and notifications (e.g., open rates, click-through rates). You may opt out of marketing communications at any time.

04 How We Use Your Data

reebet processes your personal data for the following purposes:

• Account Management: To create, maintain, and manage your reebet account; to authenticate your identity when you log in; and to provide you with access to the platform's features and services.
• Regulatory Compliance: To verify your age and identity in accordance with Philippine gaming regulations; to comply with anti-money laundering (AML) and counter-terrorism financing (CTF) obligations; and to fulfill reporting requirements to relevant Philippine regulatory authorities.
• Transaction Processing: To process deposits, withdrawals, and other financial transactions; to maintain accurate records of your account balance and transaction history; and to detect and prevent fraudulent or unauthorized transactions.
• Service Provision: To enable you to participate in games, promotions, and tournaments; to calculate and credit winnings; to apply bonus terms and wagering requirements; and to provide customer support.
• Platform Improvement: To analyze usage patterns and player behavior; to identify and fix technical issues; to develop new features and games; and to optimize the user experience on reebet.app.
• Marketing and Communications: To send you promotional offers, bonus notifications, and updates about new games or features (only if you have opted in); to conduct surveys and gather feedback; and to inform you of important changes to our Terms & Conditions or Privacy Policy.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, collusion, money laundering, and other prohibited conduct; to enforce our Terms & Conditions; and to protect the integrity of the reebet platform and the interests of all players.
• Responsible Gaming: To monitor player activity for signs of problem gambling; to enforce deposit limits, session timers, and self-exclusion requests; and to provide access to responsible gaming tools and support resources.

05 Legal Basis for Processing

reebet processes your personal data on the following legal bases under applicable Philippine data protection law:

• Contractual Necessity: Processing is necessary to perform our contract with you (i.e., the Terms & Conditions) and to provide the gaming services you have requested.
• Legal Obligation: Processing is necessary to comply with Philippine gaming regulations, AML/CTF laws, tax reporting requirements, and other applicable legal obligations.
• Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud prevention, platform security, service improvement, and direct marketing (where you have not opted out). We balance these interests against your rights and freedoms.
• Consent: Where required by law, we obtain your explicit consent before processing certain categories of personal data, such as marketing communications or the use of non-essential cookies.

06 Data Sharing & Disclosure

reebet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. However, we may share your data with the following categories of recipients in limited circumstances:

• Payment Processors: We share transaction data with GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers to process deposits and withdrawals. These providers are contractually obligated to protect your data and use it only for transaction processing purposes.
• Game Providers: We share gameplay data with third-party game developers and software providers whose games are featured on the reebet platform. This data is used to deliver game content and calculate outcomes.
• Identity Verification Services: We may share identity documents and personal information with third-party KYC verification providers to confirm your identity and comply with regulatory requirements.
• Regulatory Authorities: We may disclose your personal data to Philippine gaming regulators, law enforcement agencies, tax authorities, or other government bodies when required by law or in response to a valid legal request.
• Service Providers: We engage third-party service providers to perform functions on our behalf, such as hosting, data analytics, customer support, and marketing. These providers have access to personal data only to the extent necessary to perform their services and are contractually bound to protect your data.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of reebet's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

07 Data Retention

reebet retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law or legitimate business purposes. Specifically:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with Philippine AML record-keeping requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction.
• KYC Documents: Retained for the duration of your account and for five (5) years after account closure.
• Communications: Customer support communications are retained for up to three (3) years from the date of the interaction.
• Marketing Data: Retained until you withdraw your consent or opt out of marketing communications, after which it is deleted or anonymized within thirty (30) days.

When personal data is no longer required, reebet will securely delete or anonymize it in accordance with our data disposal procedures.

08 Security Measures

reebet implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and reebet.app;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Role-based access controls limiting employee access to personal data on a need-to-know basis;
• Regular security audits, vulnerability assessments, and penetration testing;
• Multi-factor authentication for administrative access to systems containing personal data;
• Incident response procedures to detect, contain, and report data breaches in accordance with applicable law.

While reebet takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect unauthorized access to your account.

09 Cookies & Tracking Technologies

reebet uses cookies and similar tracking technologies to enhance your experience on reebet.app, analyze platform usage, and support our security and fraud prevention measures. The types of cookies we use include:

• Essential Cookies: Strictly necessary for the operation of the platform, including session management, authentication, and security. These cannot be disabled.
• Functional Cookies: Used to remember your preferences, such as language settings and game display options, to provide a more personalized experience.
• Analytics Cookies: Used to collect aggregated, anonymized data about how players use reebet.app, helping us identify areas for improvement. We use this data internally and do not share it with third-party advertisers.
• Security Cookies: Used to detect and prevent fraudulent activity, including bot detection and session integrity verification.

You may control cookie settings through your browser preferences. Disabling essential cookies may affect the functionality of the reebet platform. By continuing to use reebet.app, you consent to our use of cookies as described in this Policy.

10 Your Data Protection Rights

Under applicable Philippine data protection law, you have the following rights with respect to your personal data held by reebet:

• Right to Access: You may request a copy of the personal data reebet holds about you, along with information about how it is processed.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data. You can update most account information directly through your account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Restrict Processing: You may request that we limit the processing of your personal data in certain circumstances, such as while a dispute is being resolved.
• Right to Data Portability: You may request a copy of your personal data in a structured, machine-readable format for transfer to another service provider.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to our overriding legal obligations.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to all valid requests within thirty (30) days. We may require identity verification before processing your request.

11 Minors & Age Verification

reebet employs age verification procedures during account registration and KYC processes to prevent minors from accessing the platform. If we become aware that personal data has been collected from a person under 21 years of age, we will immediately close the associated account, delete the personal data, and return any deposits at our discretion in accordance with applicable regulations.

If you believe a minor has registered on the reebet platform, please notify us immediately at [email protected].

12 International Data Transfers

reebet primarily processes and stores personal data within the Philippines. In certain circumstances, your data may be transferred to and processed in countries outside the Philippines — for example, where our third-party service providers or game software partners operate internationally.

Where such transfers occur, reebet ensures that appropriate safeguards are in place to protect your personal data, including contractual data protection clauses with the receiving parties. By using the reebet platform, you consent to such transfers where necessary for the provision of our services.

13 Changes to This Privacy Policy

reebet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or business operations. When material changes are made, we will notify registered players via email or an in-platform notification prior to the changes taking effect.

The updated Policy will be posted at reebet.app/privacy-policy with a revised "Last Updated" date. Your continued use of the reebet platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

14 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the processing of your personal data, please contact our Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 via the reebet.app platform
• Response Time: We aim to respond to all data protection enquiries within 30 days

You also have the right to lodge a complaint with the relevant Philippine data protection authority if you believe your data protection rights have been violated.